Email delivery issues

For the last few months, a select few email providers seem to have decided to send all of our emails to customers spam folders for no apparent reason. We are far from alone with this problem, and there are thousands of threads on the internet discussing the issue. Recently, MorphMarket encountered this same problem as have other companies using relay systems for email.

The net result is that many customers seem to think we do not care or do not respond, when in fact their answer is already sitting in their own spam box unnoticed. So if you haven't heard from us within 24 hours, you can bet that's where the problem lies.

The following providers have become especially notorious across the web for this poor performance: yahoo.com, aol.com, and hotmail.com, and we have found all of them to be uncooperative in helping to resolve the issue.

COVID-19 Update

Following the COVID-19 outbreak, FedEx indicates potential for delays with the enormous increase in shipping volume due to increased online shopping. These delays mostly affect deliveries, with some shipments reaching the delivery hubs (FedEx Ship Centers) a few hours after the delivery trucks depart for the day. As a result, we will now only ship live cargo using the “Hold for Pickup” option to a FedEx Ship Center. (Not a FedEx Office Store or other retail location, as these are not authorized to accept live cargo)

We will provide the address of the closest ship center to you using your order address information, but other locations may also be available.

While this may be somewhat inconvenient, please realize this is for the safety of your animal.